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The Director, Business Development is responsible for revenue growth.  Interacting with senior levels of client and prospective client organizations, this person will wield a great deal of influence and be an expert negotiator.  This role will understand how to interpret potential client business challenges and recommend Butler/Till marketing solutions to drive positive business outcomes targeted toward existing and new markets.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Increase revenue according to growth targets

Key Responsibilities:

• Develop and maintain a deep knowledge of the agency’s capabilities, contacts, and past pitches.
• Own and maintain a forecast, with the probability to close and updated status so Leadership has a read on pipeline value at any point in time.
• Demonstrate excellent negotiation skills to close deals favorable to both the client and Butler/Till.
• Work cross functionally with Marketing, Account, Integrated Planning, Media (and other capabilities as needed) to collaboratively produce pitch decks that showcase Butler/Tills capabilities.
• Identify and partner with other agencies to work on existing or new business opportunities.

Key Outcome: Build and manage a pipeline of marketing and media leads

Key Responsibilities:

• Partner with executive leadership to leverage knowledge of Butler/Till media solutions to generate interest and build market awareness.
• Identify and pursue qualified leads through various channels including, but not limited to; email, social / LinkedIn Sales Navigator, phone call and warm introductions, while managing pipeline using a CRM.
• Participate and lead RFI and RFPs to support Enterprise opportunities. May include being part of the pitch team for the presentation.
• Attend conferences, events, and client meetings to represent Butler/Tills marketing and media solutions.
• Assist in the creation of marketing content for new business and manage incoming leads.

Key Outcome: Build and maintain strong connections with prospective clients

Key Responsibilities:

• Continuously demonstrate clear and open communication to build trust between the prospective client and the business.
• Swiftly addressing any issues or concerns showcases dedication to the prospective client’s satisfaction and reinforces their importance.
• Actively seeking and incorporating prospective client feedback demonstrates a commitment to continuous improvement and client satisfaction.
• Continuously providing value through relevant information, insights, or additional services strengthens the prospective client relationship over time.

Other Responsibilities:

• Will be required to travel last minute due to pitch opportunities and several times during the year for conferences and strategic connections.

REQUIRED

• Bachelor’s degree in advertising, communication, business administration or similar
• 7+ years’ experience in the advertising, account management or relevant industries
• 5+  years’ experience in business development of marketing and media solutions to executive decision-makers in
• Proven track record of successfully pitching for new business and growth
• Firm understanding of current and emerging marketing and media capabilities.
• Strong attention to detail and organization skills
• Excellent written and verbal communication skills
• Ability to work under pressure and tight deadlines

PREFERRED

• Masters degree in Marketing, Communications, Business administration or similar
• Agency experience is a plus

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
• COLLABORATIVE: working with teams and across the organization with ease.
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance.
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.

At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, and our unique structure as a 100% employee-owned company.

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

The Data Engineer is a hybrid role, combining the core competencies of data engineering with business intelligence techniques to support our client’s reporting needs with high agility. The role works closely with Information Analysts to plan and support the creation of reports, analysis, extracts, and data marts that feed directly into Power BI. This position is a subject matter expert in SQL, Python, and data processing within cloud environments (Snowflake, Azure, AWS), but also understands both Power BI and the marketing platforms that the source data derives from for Quality Assurance purposes. This role works to automate ad hoc processes, document ETL steps, and manage database schemas as well as provide leadership and expertise to their Data Engineering colleagues and external stakeholders. The Data Engineer 3 mentors junior level staff by performing training, code reviews, and providing feedback to improve their deliverables.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: IMPROVED ORGANIZATION & PRODUCTIVITY

Effective data management fuels organization, productivity, and automation. Enabling internal consumers’ access to trusted data for running queries, developing strategic insights, and delivering standardized outputs. Adding value to our external customers and improving the bottom line.

Key Responsibilities:

• Collaborates with their Director and takes the lead on projects with both internal and external stakeholders to capture requirements, architect, scope, standardize, and document Butler/Till’s data frameworks.
• Architects and writes scripts for the creation, support, and automation of standardized, scalable, and client-specific data marts.
• Observe and voices opportunities where work with other departments would create solutions to improve agency efficiency.
• Works closely with B/T’s Analysts, Media, and Account teams to understand our client’s data needs and the standardization of campaign/ad naming conventions across clients.
• Maintains documentation on existing data policies, data dictionaries, metadata and ETL processes and creates proof of concept (POC) designs for strategic initiatives.

Key Outcome: INCREASED RELIABILITY

Data Engineering minimizes potential errors by establishing processes and policies for usage and building trust in the data being used to make decisions across the organization. With reliable, up-to-date data, our teams can respond more efficiently to market changes and customer needs.

Key Responsibilities:

• Designs automated QA processes of data, acting as a 1st line of defense for data integrity.
• Partners with Analytics for resolving tickets and processing files.
• Designs and maintains data flows in 3rd party applications that monitor data inconsistencies and deficits and build automated alerts to the team for corrective action.
• Act as a subject matter expert with respect to B/T’s data deliverables as well as advise Campaign Analytics and Marketing Science with utilization strategies of data from our marketing platforms (Google, Facebook, etc.).
• Provides guidance and training to junior level Data Engineers on QA best practices with live code reviews.

Key Outcome: REDUCED RISK

Effective data engineering protects our enterprise from data losses, thefts, and breaches with authentication and encryption tools. Strong data security ensures that vital company information is backed up and retrievable should the primary source become unavailable. Also, security becomes more important if data contains personally identifiable information that must be carefully managed to comply with consumer protection laws.

Key Responsibilities:

• The Data Engineer is familiar with data collection policies, both nationally and internationally (i.e. CCPA (California Consumer Privacy Act), GDPR).
• Recommends policies and standards for all supported data processes.
• Provides directions on which data, processes, and database code to troubleshoot for security concerns and designs policies, code, and processes to close security gaps.

Key Outcome: SCALABILITY

Data management best practices allow organizations to effectively scale their usage of data with repeatable processes to keep data and metadata up to date. When processes are easy to repeat, organizations save time, money, and gain efficiency.

Key Responsibilities:

• Subject matter expertise on the available data for analytics, analysis, and modeling, working closely with Information Analysts and Leadership to create strategic data marts that are easily repeatable for new and existing initiatives.
• Expertise in no/low code solutions (i.e. Microsoft Power Automate, Excel), SQL, and Python to support scalable, full life cycle solutions to meet business needs.
• Engages with vendors and internal stakeholders to explore opportunities to enhance the existing tech stack. Creates well-documented requirements for internal or external stakeholders.
• Orchestrates tests for new software functionality (internal or external) and works with their Director to organize, document and communicate agency-wide recommendations for future-proofing B/T’s offering.
• Works with internal stakeholders to determine current and future needs and brings them to the Data Engineering team for future projects.

REQUIRED

• Bachelor’s degree in Computer Science, Information Technology, Statistics, Mathematics, Finance, or Economics.
• 5-7 years of data engineering experience.
• Detail-oriented with strong organizational, communication, computer, and office procedure skills.
• Mastery knowledge of SQL, database schemas, and analytics data marts.
• Expertise working with both normalized and unnormalized data structures.
• Experience with data discovery, analytics, and BI software (e.g., Tableau, Qlik, PowerBI).
• Mastery in Git and/or version control software (e.g., GitHub, GitLab, BitBucket).
• Experience setting up CI/CD pipelines.
• Experience working with Snowflake with admin-level permissions.
• 2+ years of experience working with cloud environments (Azure, AWS, etc.), managing permissions, storage, and database configurations that balance cost with performance needs.
• 4+ years of experience in object-oriented programming languages (e.g., Python) and willingness to expand skills.
• Experience working in an agile team environment and using project management software (e.g., Jira, Wrike, Asana)
• Ability to understand and anticipate risks/dependencies across deliverables.
• Willingness to continuously learn and develop skill sets.
• 1+ years of experience mentoring junior-level resources.

PREFERRED

• Familiarity with SaaS systems (i.e., Datorama, Ascend).
• Experience working with Kubernetes.
• Experience developing a data warehouse infrastructure.
• Passion for problem-solving and providing workable solutions.
• Strong analytical and reasoning skills with an ability to visualize processes and outcomes.

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
• COLLABORATIVE: working with teams and across the organization with ease.
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstances.
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.

At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, and our unique structure as a 100% employee-owned company.

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

The Client Success Specialist is a position that primarily focuses on customer service, campaign management, and retention. This role requires a high degree of focus on customer service and thorough knowledge of how to present and discuss a full-funnel marketing campaign including Branding, Content Creation, and Paid Search.  The ability to cross-sell additional programs and maintain customer relationships is paramount. This includes making recommendations, presenting options, and suggesting additional programs as a complete and thorough solution, based on customer goals. A successful candidate will meet or exceed set expectations around customer service and campaign retention goals. The ideal candidate will demonstrate excellent communication and interpersonal relations skills. They will be effective in conflict resolution and problem-solving, with strong organizational skills such as time management. This position also may include the development of marketing communications, customer education, website management, and project management.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Customer Service

Key Responsibilities:

• Professionally manage customer requests via phone, email, webform, and chat.
• Create and maintain customer loyalty by serving customers above and beyond their expectations.
• Provide education on BT programs, tactics, and offerings.
• Deliver exceptional customer care and resolve any issues or complaints with professionalism and in a timely manner.
• Effectively communicate complex information in verbal and written form.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Meet or exceed set client service expectations.
• Ability to work independently, use critical thinking skills to make decisions and demonstrate consistent follow through.
• Assist with all marketing initiatives including webinars, presentations, website management, videos, and email communications.
• Serve as back-up for Client Success Associates.

Key Outcome: Account Management

Key Responsibilities:

• Form trust and build solid customer relationships.
• Act as the main point of contact for assigned agents to ensure the highest level of customer service across all BT offerings.
• Responsible for meeting basic service level goals including response time and quality standards.
• Provides agents with the most consultative and thorough service experience including on-boarding, proactive consultative / relationship activities, and renewal.
• Responsible for establishing and maintaining ongoing customer relationships, overall customer satisfaction, and customer retention.
• Regularly check in with agents to assess satisfaction and identify areas of improvement.
• Develops and maintains expert knowledge of industry trends, product offerings.
• Responsible for providing education and communication to assigned agents on program education and delivery.
• Obtain feedback on program offerings for future opportunities.

Key Outcome: Retention

Key Responsibilities:

• Must be comfortable managing “warm” outbound calls and phone communication with customers; this is a primary focus for this position.
• Increase customer loyalty and provide value.
• Identify and develop new business opportunities within the account.
• Grow and maintain participation across all BT program offerings.
• Meet or exceed defined program retention goals.

Other Responsibilities:

• Other tasks assigned as needed, based on scope of work.
• Provide customer service coverage outside of work hours due to peak times and work volume.
• Present webinars and customer education both in-person and virtually.
• Possible business travel.

REQUIRED

• 3+ years of experience in Customer/Client Service, Marketing and/or media field; agency, digital coaching and /or media sales experience.
• 2+ years managing a full-funnel marketing campaign
• Bachelor’s degree in Communications, Sales, Marketing, or Public Relations, preferred.
• Working knowledge of commonly used marketing and media concepts and practices; including terminology, campaign strategies (branding, Paid Search, Content creation), and tactics.
• Understanding of marketing strategies and/or Experience in applied marketing strategies (campaign/account management); Branding, Content Creation, and Paid Search specifically
• Strong presentation skills and ability to work under stress and meet deadlines.
• A combination of education and experience will be considered.
• Flexible work hours as needed to account for time zone requirements across the country.
• Proficient with Microsoft Office tools including Microsoft Word, Excel (including pivot tables), and PowerPoint
• Experience using a Customer Service Software (CRM)
• Understanding of Search Engine Optimization (SEO)
• Excellent verbal and written communication; including public speaking
• Advanced organization skills, including time management
• Strong interpersonal skills, such as empathy and patience
• Possess effective conflict resolution and problem-solving skills
• Strong project management skills; must be well-organized and detail-oriented with the ability to multi-task.
• Independent and self-directed yet also team oriented.
• Must be able to excel in a fast-paced atmosphere and handle a high volume of tasks.
• Ability to work with little supervision

PREFERRED

• Completed Google Certification
• Thorough understanding of all BT program offerings
• Proven sales and/or retention experience
• Familiarity with Google Documents and Power BI preferred
• Experience with group presentations/public speaking
• Experience with virtual group presentations/webinars

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
• COLLABORATIVE: working with teams and across the organization with ease.
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance.
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.

At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, and our unique structure as a 100% employee-owned company.

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

The Senior Benefits Specialist oversees the full range of employee benefits, from enrollment to termination, ensuring accuracy and compliance with laws. This position will develop and implement innovative benefits strategies aligned with industry trends and budget considerations, as well as manage leave administration, vendor relationships, and compliance across federal, multi-state, and local regulations. Effective communication with employees is integral to the position and involves disseminating benefits information and providing guidance. The role will involve data analysis to assess program effectiveness, open enrollment planning, and proactive collaboration cross-functionally to integrate benefits with Talent processes seamlessly.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Seamless Benefits Administration

Key Responsibilities:

• Manage all aspects of employee benefits administration, ensuring accuracy and compliance with laws and regulations.
• Manage benefits vendors such as insurance providers, retirement plan administrators, third party administrators. Reconcile claim reimbursements from carriers.
• Plan and execute open enrollment periods, including coordinating communications, vendor attendance, conducting employee meetings, managing enrollment platforms, and ensuring accuracy of enrollment data.
• Serve as a resource for employees regarding benefits-related questions, issues, and concerns. Resolve escalated inquiries and provide guidance on complex benefits matters.
• Conduct regular audits of benefits data to identify discrepancies and take corrective actions as necessary.

Key Outcome: Strategic Benefits Management

Key Responsibilities:

• Develop and implement strategies to enhance the organization’s benefits offerings, considering industry trends and budget considerations.
• Stay updated on federal, multi-state (list out states), and local regulations related to employee benefits, such as ERISA, DOL, IRS, ACA, NYS PFL and HIPAA. Ensure that benefits programs comply with all legal requirements.
• Work closely with fellow Talent Team members, finance departments, payroll specialist, and other stakeholders to ensure seamless integration of benefits programs with other HR and business processes.

Key Outcome: Comprehensive Leave Management

Key Responsibilities:

• Manage all aspects of employee leave programs, including vacation, sick leave, personal leave, parental leave, and other types of leave as per company policies and legal requirements.
• Ensure precision in tracking, documenting, auditing, and reporting employee leave balances for accurate record-keeping take corrective actions as necessary.
• Collaborate with the Talent Team and Payroll to streamline leave approval processes, promptly addressing concerns to ensure accurate and timely processing of leave-related adjustments to employee pay.
• Stay abreast of changes in leave laws, ensuring ongoing compliance and alignment with company policies. Periodically review and update company leave policies to align with best practices and evolving legal requirements.
• Ensure confidentiality and sensitivity in handling leave-related matters, providing clear guidance to employees on leave policies and procedures, fostering understanding and clarity in communication.

Key Outcome: Effective Program Analysis and Communication

Key Responsibilities:

• Analyze benefits utilization, costs, and employee feedback. Communicate information, guide employees, and collaborate for seamless program integration.
• Communicate benefits information to employees through various channels, including presentations, written materials, and online resources. Provide guidance and support to employees regarding their benefits options and choices.
• Analyze benefits utilization, costs, and employee feedback to assess the effectiveness of benefits programs. Use data insights to make recommendations for improvements or changes.
• Provide training to HR staff, managers, and employees on benefits-related topics, including new program offerings, changes in regulations, and best practices.
• Leverage technology solutions to streamline benefits and leave-related processes for increased efficiency.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in benefits administration, with demonstrated expertise in designing and managing comprehensive benefits programs.
• Strong knowledge of federal and state regulations governing employee benefits, including ERISA, ACA, HIPAA, and COBRA.
• Experience with HRIS/benefits administration software and platforms.
• Excellent communication skills, with the ability to effectively convey complex benefits information to diverse audiences.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proven ability to manage vendor relationships and negotiate contracts.
• Detail-oriented, with a commitment to accuracy and compliance and ability to critically evaluate.
• Team player, partner closely with payroll, understand tax implications of benefits.

PREFERRED QUALIFICATIONS

• Master’s degree or relevant certifications (e.g., CEBS, PHR, SPHR) preferred.

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
• COLLABORATIVE: working with teams and across the organization with ease.
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance.
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, and our unique structure as a 100% employee-owned company.

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.