A top workplace that
Have you been searching for a career offering growth opportunities and flexibility—but also backed by a purpose-driven company that aligns with your values? You’ve found it.
We can proudly say we’re one of the only independent, women-owned/led, and 100% employee-owned agencies in the world.
At Butler/Till, we don’t just provide employment. We believe in investing in every aspect of our employees’ life: time, health, wealth, learning and development, and peace of mind. That’s our promise to our employee-owners.
Our benefits and people-first mentality has curated the culture we have today, complete with transparency, work-life integration, higher productivity and collaboration, less turnover, and endless opportunities for our employees to flourish.
Employees say Butler/Till is
Women-owned/led
As a proudly women-owned/led agency, we care about creating a more inclusive, equitable workspace and world-fueling our progress toward a gender-equal tomorrow.
Certified B Corporation
As a B Corp, we actively balance people and profit. We meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. We focus on making a positive impact in our own communities and beyond.
100% employee-owned
Being 100% employee-owned drives us to have a deeper motivation to deliver exceptional results. All of us have a vested interest in the success of our work, creating a culture of passion, dedication, and accountability like nowhere else.
Women-owned/led
As a proudly women-owned/led agency, we care about creating a more inclusive, equitable workspace and world-fueling our progress toward a gender-equal tomorrow.
Certified B Corporation
As a B Corp, we actively balance people and profit. We meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. We focus on making a positive impact in our own communities and beyond.
100% employee-owned
Being 100% employee-owned drives us to have a deeper motivation to deliver exceptional results. All of us have a vested interest in the success of our work, creating a culture of passion, dedication, and accountability like nowhere else.
With industry-leading benefits and perks, we invest in the whole employee
Flexible work solutions
Flexible work solutions
We understand that flexibility matters, and that not everyone works best in the same environment. At Butler/Till, we want to see our employees thrive. We offer a variety of working options including in-office, hybrid, and remote depending on our employees’ needs.
Flexible work solutions
Professional & personal development
Professional & personal development
With a primary focus on continued learning and development—with career and personal growth alike—we work with our employees to create a personalized learning strategy. We also have dedicated Learning Managers, LinkedIn Learning subscriptions, networking opportunities, and peer-to-peer feedback and recognition programs.
Professional & personal development
Time off
Time off
We believe taking care of our employees’ mental health is a priority. So, we invest in our employees by providing flexible personal time off, vacation buy options, designated holidays, personal choice days, end-of-year office closing, summer flex hours, and more.
Time off
Diversity, equity, inclusion, & belonging
Diversity, equity, inclusion, & belonging
Including our employees is only part of the equation; the other part is our employees having a deep sense of belonging. As an organization, we recognize that our DEIB efforts are not a one-time initiative but rather a lifelong commitment to learning, listening, engaging, and advocating for every voice, both within our walls and out. This includes choice paid time off, focus groups, keynote speakers, trainings, open forums, diverse hiring practices, and transparent employee feedback.
Diversity, equity, inclusion, & belonging
401(k) matching
401(k) matching
When we say, “we invest in our employees,” we mean the whole employee. That includes the long-term financial health which is why we offer a competitive 401(k) match.
401(k) matching
Health insurance
Health insurance
We provide generous healthcare benefits, including an option for 100% Butler/Till paid premiums, dental and vision coverage, an optional Health Savings Account, paid sick days, life insurance, and even pet insurance for our employees’ favorite furry family member.
Health insurance
Competitive pay
Competitive pay
In addition to competitive base salaries, we offer every employee the opportunity for an annual bonus to share in the company’s growth and success.
Competitive pay
Personal well-being
Personal well-being
As an employee-owned enterprise, our employees come first—always. At Butler/Till, we take care of the whole employee, which includes mental, physical, emotional, and financial support from various programs and offerings.
Personal well-being
100% employee-owned
100% employee-owned
As a 100% employee-owned company, we’re all personally invested in our success. Through our Employee Stock Ownership Plan, we provide annual employee ownership contributions.
100% employee-owned
Paid parental leave
Paid parental leave
To support new parents, we provide 12 weeks of full salary continuation for child bonding. This includes birthing parents, supporting parents/partners, and birth/adoption/foster care placement.
Paid parental leave
Social events
Social events
Seeing our employees happy makes us happy. That’s why we lavish our employees with food, drinks, snacks, swag, and more. We go beyond traditional team bonding and participate in sports leagues and other recreational activities too. If you have an idea for a new social event, we’d love to hear it!
Social events
Dogs in the office
Dogs in the office
We love all animals, but dogs tend to be the best office mates. Oh, and one more thing: we always have room for dogs that are proficient in Microsoft Office.
Dogs in the office
Butler/Till’s culture has had a huge impact on my work. Since we are an ESOP, everyone is so invested in ensuring that our team is reporting as efficiently and as accurately as possible. Everyone is always willing to help and excited to see you grow in your career, the collaboration within our team has absolutely helped me become a better analyst.
What’s wonderful about Butler/Till is we are able to specialize in our areas so we get to foster great relationships with our vendors, in turn helping us deliver great results for our clients.
At 27, my dream job is an encouraging, collaborative, and empathetic environment that pushes work-life balance and takes care of the employees, not only professionally, but personally. Butler/Till has exceeded any expectations I had during my first year here. I feel so much gratitude and hopefulness in my heart for what the future holds. Thank you for a great year of elevating, Butler/Till!
The people powering our movement
We consider every member a co-creator of our culture. The deep accountability we have to one another and the true sense of belonging and inclusion we cultivate are what makes Butler/Till a great place to build your career.
For over 25 years, we’ve been proud of the work we create, how it’s created, and who it’s created for.
We consider every member a co-creator of our culture. The deep accountability we have to one another and the true sense of belonging and inclusion we cultivate are what makes Butler/Till a great place to build your career.
For over 25 years, we’ve been proud of the work we create, how it’s created, and who it’s created for.
Take your next step at Butler/Till
Think we’re a fit? Explore our current opportunities below or receive notifications when new opportunities arise.
Think we’re a fit? Explore our current opportunities below or receive notifications when new opportunities arise.
01Social Media Specialist
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Social Media Specialist is responsible for creating and executing effective social strategies across the agency’s client base. This individual will have experience with campaign management, social strategy, and has worked hands-on in social platforms including Facebook, Instagram, LinkedIn and Snapchat. They have experience with performance monitoring and quality assurance of social campaigns. They are comfortable participating in client meetings and possess knowledge of social trends and new partnerships.
ESSENTIAL FUNCTIONS
- Day-to day management of assigned, existing social media campaigns and optimize campaigns based on performance goals and measurement framework, documenting changes and learnings
- Setup of new campaigns, including implementation of tracking tags per the measurement framework
- Develop and manage campaign budget tracking documents, pacing documents, and budget forecasts
- Researches new vendors and tactics, and provides competitive research, spending data, market analyses, trends and market-specific opportunities
- Collaborates with the analytics and account service teams to identify new opportunities in the paid social space for current and existing clients based on an understanding of client objectives, goals and known barriers
- Establishes organization-wide social media best practices, guidelines, objectives and documented regulations associated with social campaigns
- Seeks opportunities to contribute to thought leadership material (blog posts, white papers, speaking opportunities, etc.)
- Analyze, review, and report on effectiveness of campaigns to maximize results
- Helps in developing paid social strategies and plans for new and existing clients
- Actively learning how to scope and estimate new projects or campaigns
- May be asked to assist with monthly forecasting, invoicing, and reconciliation tasks
- May be asked to assist with QA of social campaigns for a select set of clients with keen attention to detail
- May be asked to assist with maintenance of process documentation ensuring it’s kept up to date
QUALIFICATIONS
- EDUCATION – Bachelor’s degree in Marketing, Advertising, Communications, Business or equivalent work experience
- EXPERIENCE – Minimum of 3 years of experience managing campaigns in the social media ecosystem. Exposure to strategic planning and applied experience of bringing plans to execution. Proven track record in operating with a high-level of integrity, commitment, and enthusiasm to take on a challenging role with cross-functional commitments.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
- COLLABORATIVE: working with teams and across the organization with ease?
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
02Technical Project Manager
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
As a Technical Project Manager (TPM), you will oversee complex software delivery projects from inception to deployment, ensuring a seamless client experience while driving time and resource efficiencies. You will be a pivotal member of our product team, guiding collaboration among stakeholders to enhance project outcomes while mitigating risks.
Key Responsibilities
Project Management & Quality Assurance
- Lead and manage all aspects of software delivery projects to ensure they meet quality standards, timelines, and budgets.
- Conduct project quality assurance reviews and retrospectives for continuous improvement.
- Act as a liaison between team members and stakeholders, ensuring clear communication of project status, risks, and issues.
Resource Management & Risk Mitigation
- Collaborate with functional leads to allocate resources effectively and manage project scope.
- Identify and escalate risks proactively, ensuring timely resolution to keep projects on track.
- Participate in forecasting, resource planning, and scoping for projects within the product portfolio.
Collaboration & Engagement
- Serve as a communications hub, facilitating connections between all team members and stakeholders.
- Lead formal team status meetings and maintain comprehensive project documentation.
- Utilize project management tools to drive process improvement and efficiency across the portfolio.
Qualifications
- Bachelor’s degree in a relevant field or equivalent work experience.
- 5+ years of project management experience, preferably in software delivery.
- Familiarity with Agile methodologies; Certified Scrum Master (CSM) or Project Management Professional (PMP) certification is a plus.
- Exceptional communication and organizational skills, with a strong attention to detail.
- Proven ability to manage multiple projects effectively and deliver results on time and within scope.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: working with teams and across the organization with ease.
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance.
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.
03Information Analyst II
The Information Analyst plays a vital role in distilling raw data into actionable insights to inform campaign optimizations. They exercise discretion and independent judgment within the data collection, modeling, measurement planning, visualization, and analysis process. This individual collaborates closely with senior team members to analyze information needs, data relationships, workflow, and technical documentation. Strong communication skills, proactive attitude, and adaptability are crucial for success in this fast-paced, deadline-driven environment.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Represent media data with domain expertise for campaign performance reporting.
Key Responsibilities:
- Identify, collect, prepare, transform, and validate data.
- Understand and maintain data models, mappings, and relationships.
- Complete data transformations
- Perform data quality audits.
- Act as a subject matter expert in data use for measuring and improving marketing campaigns.
Key Outcome: Measurement Planning, Visualization & Analysis.
Key Responsibilities:
- Establish business objectives and define KPIs and metrics.
- Assist in developing solutions to achieve client measurement goals.
- Create visualizations to effectively communicate performance.
- Build, update, and maintain Power BI dashboards for internal and external stakeholders.
- Documents observations resulting from Power BI dashboard reporting.
- Responsible for timely and accurate reporting delivery.
Key Outcome: Technical Process Maintenance & Improvement
Key Responsibilities:
- Assist in the development of formal processes and conduct efficiency audits.
- Proactively support agency improvement/innovation initiatives.
Other Responsibilities:
- Continuously learn and improve processes to ensure accuracy and efficiency.
- Organize and manage multiple priorities and projects.
- Take full responsibility and accountability for contributions and outcome.
- Ability to define problems, collect and review data, establish facts, and draw valid conclusions
REQUIRED QUALIFICATIONS –
- Bachelor’s degree in Marketing, Computer Science, Information Technology, Statistics, Mathematics, Finance, Economics, or a related field
- 2+ years of relevant experience in data management, data visualization and/or campaign measurement.
- Developing or intermediate ability to code in SQL
- Deep experience in Microsoft Excel, including DAX, complex formulas, pivot tables, Power Pivot
- Experience in BI tools, preferably Power BI
- Strong written and verbal communication skills
PREFERRED QUALIFICATIONS –
- Experience with digital media platforms.
- Experience analyzing media data.
- Experience in the Healthcare vertical.
- Experience using project management software.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: working with teams and across the organization with ease.
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstances.
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.
04Account Executive
The Account Executive works with various cross-functional Agency departments to ensure all client work moves through the Agency workflow process in a timely and efficient manner, with a high degree of attention to detail and quality. They approach their work with a high level of agility and the ability to adapt to an evolving agency organization and client opportunities. They are responsible for gathering and disseminating client input, monitoring the internal progress of client projects, and advocating on behalf of internal stakeholders to maintain the strategic integrity of client initiatives while also taking the client’s feedback into consideration. They regularly evaluate the effectiveness of client marketing for the purpose of delivering best-in-class solutions and client business impact.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Client Retention, Revenue and Profitability
Key Responsibilities:
- Serve as the primary liaison between the client and Agency’s day-to-day team and execute strategic solutions that meets agency standards and exceeds client expectations.
- Establish and nurture role-appropriate relationships. Anticipate and proactively address needs, effectively communicating in a clear, concise, professional manner.
- Represent and leverage client and industry context within recommendations, points-of-view and reporting to strengthen trust with the client partner.
- Coordinate each phase of the Agency’s work to ensure that the client is in alignment with the way their plan or project is progressing.
- Uphold agency timelines and processes and engage the correct teams to protect project profitability and deliver work in a timely manner.
- Actively seek client feedback and quickly work with internal stakeholders to find the best solution. Contribute to action plans to address opportunities or issues.
- Manage client budgets and assist in the invoicing process, working with cross-functional teams to ensure jobs are opened in accounting system, estimates and invoices are being tracked properly, budget spreadsheets are up-to- date, and client invoicing is accurate and timely.
Key Outcome: Client Business Knowledge Leading to Organic Growth and New Business
Key Responsibilities:
- Support the development of a meaningful analysis on the client’s business, category, competition, and audience including relevant implications and potential opportunities.
- Understand and monitor the evolution of the marketing industry and the client’s business in support of the exploration of expanded Agency solutions to solve emerging challenges
- Fully understand the Agency business strategies to help identify connections to client business strategies.
- Contribute to accurate client forecasts, inclusive of quantifying organic growth opportunities with the support of Account Supervisor
Key Outcome: Cross-functional Collaboration and Engagement
Key Responsibilities:
- Ensure client expectations are met or exceeded by documenting objectives and parameters on all requests and coordinating with internal stakeholders throughout project development to ensure highest quality deliverables.
- Proactively work with cross-functional peers to overcome challenges in the day-to-day work as they occur.
- Work with cross-functional teams to ensure campaigns are performing at or above the defined key performance indicators and work to develop solutions where they are not.
- Serve as the voice of the client during project development to allow all teams to refine output based on expectations
- Support the development of campaign briefs to guide the Agency’s cross-functional work towards client expectations, helping to contextualize client challenges and opportunities and setting the foundation to deliver meaningful work that supports client business objectives.
Other Responsibilities:
- Ability to travel – varies by client. Hiring manager will clearly articulate travel requirements for account (s); subject to change based on the dynamic needs of individual clients.
REQUIRED
- 2+ years in account management or another strategic client-facing role in marketing, advertising, communications, media, or another related field.
- Excellent written and verbal communication skills, including presentation/public speaking skills.
- Organized and detail-oriented
- Intermediate level use of Microsoft Office products, including Word, Excel and PowerPoint
PREFERRED
- Exposure to, or experience with media planning, marketing research tools, and client media budgeting a plus.
- Strong project management skills; with use of project management tools a plus.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
- COLLABORATIVE: working with teams and across the organization with ease?
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
05Director, Software Engineering
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Director, Software Engineering is a leadership role responsible for overseeing the software engineering department’s overall technical direction and execution. This role involves managing engineering resources, driving strategic technical initiatives, and ensuring the delivery of high-quality software products that align with Butler/Till’s goals. The Director will work closely with cross-functional teams[CM1] [SH2] like product development and data engineering to define project scopes, set priorities, and foster a culture of continuous improvement and innovation. The ideal candidate excels in strategic planning, team leadership, and technical acumen, thriving in dynamic and collaborative environments.
The tech stack includes HTML5/CSS, Node.js, React, TypeScript, C#, Python, JavaScript, Docker, AWS, and Azure Services, supported by MS-SQL, PostgreSQL, and Snowflake databases.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Effective leadership and team management
Key Responsibilities:
- Lead, mentor, and manage engineering teams, including recruiting, performance evaluations, and professional development.
- Develop and implement engineering strategies that support the company’s business objectives and technology vision.
- Foster a collaborative and innovative team environment, encouraging knowledge sharing and continuous learning.
- Oversee project planning, including defining technical requirements, setting timelines, and ensuring alignment with business goals.
- Ensure effective communication and collaboration across teams, including with product management, design, and operations.
Key Outcome: High-quality software delivery
Key Responsibilities:
- Oversee the technical design and architecture of software systems, ensuring they meet performance, scalability, and security standards.
- Implement best practices for software development, including coding standards, code reviews, and quality assurance processes.
- Drive the adoption of modern technologies and methodologies to enhance software development and operational efficiency.
- Monitor and manage engineering project progress, ensuring timely delivery of high-quality software solutions.
- Conduct regular reviews and assessments of technology and processes to identify areas for improvement.
Key Outcome: Strategic technical leadership
Key Responsibilities:
- Define and drive the technology roadmap in alignment with the company’s strategic objectives.
- Evaluate emerging technologies and industry trends, making recommendations for their adoption to enhance the company’s competitive edge.
- Collaborate with senior leadership to align engineering strategies with overall business goals and priorities.
- Represent the engineering department in executive meetings, providing updates on project status, risks, and achievements.
Key Outcome: Engage, retain, and enable performance of talent
Key Responsibilities:
- Contribute and proactively manage talent plans. Assess, hire, on-board, and grow role-appropriate talent
- Manage a team; set clear, outcome-based performance goals. Establish and maintain development plans for each.
- Provide effective feedback that enables employees to improve and work toward goals, while seeking feedback from team to enable inclusion and continuous improvement
- Remove barriers to enable team outcomes
- Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full potential
Other Responsibilities:
- Lead initiatives for process improvements and optimization within the engineering department.
- Develop and maintain documentation for technical processes, architecture, and project status.
- Support cross-functional projects and initiatives as needed, including leading or contributing to strategic planning sessions.
REQUIRED
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent combination of education and experience.
- 10+ years of experience in software engineering, with at least 5 years in a leadership role managing engineering teams.
- Proven experience in defining and executing technical strategies and driving software development initiatives.
- Strong expertise in one or more programming languages and frameworks (C#, Python, Java).
- Extensive experience with software development best practices, including architecture, design, testing, and deployment.
- Demonstrated ability to manage complex projects and lead cross-functional teams.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and other stakeholders.
PREFERRED
- Experience leading engineering teams in a SaaS or tech-driven environment.
- Proven track record of successfully launching and scaling technology products.
- Experience with cloud platforms and services (AWS, Azure).
- Background in modernizing legacy systems and implementing scalable solutions.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
- COLLABORATIVE: working with teams and across the organization with ease
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
06Associate Creative Specialist
This position offers an exciting opportunity to drive business results for multiple enterprise-level clients across categories and geography. The creative services team at Butler/Till is new and growing, offering a dynamic team environment and a host of opportunities for growth. A successful Associate, Creative Specialist should have the growing ability to handle reasonably complex issues and problems while leaning on the support of senior level staff for more complex issues.
The Associate Creative Specialist will assist in the research, development, and delivery of creative solutions for our clients, that help tell their brand stories through an integrated marketing approach, backed by a foundation of data-driven decision-making. They will focus their passion on creating unique brand voices, curating relevant and impactful messages, and utilizing their research skills to assist in the development of outstanding, personalized creative. An Associate, Creative Specialist has the growing capability to excel in one or more creative competency, while developing the skills needed to support all.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Assist in the development and execution of engaging creative solutions across paid, earned, and owned marketing strategies that align to objectives, are supported by evidence, and adhere to brand guidelines.
Key Responsibilities:
- Manage projects and tasks effectively, meeting deadlines and delivering high-quality work.
- Support the evolving creative solutions offering through innovation and operational excellence.
- Research creative trends and advancements, as well as consumer trends and preferences to ensure concepts remain relevant and appealing.
- Stay up to date with industry trends and emerging creative formats to keep innovate the solution offering.
- Support the development of bespoke creative content for clients that upholds brand guidelines and fulfills business objectives for a tailored and impactful client experience.
Key Outcome: Collaborate amongst their creative services peers to create cohesive, strategic, and impactful solutions.
Key Responsibilities:
- Maintain close collaboration with peers and senior level creative specialists, to align client expectations, goals, objectives, outcomes, and optimization of creative.
- Maintain efficiency through cross creative Solutions group collaboration by leveraging existing processes while identifying opportunities to improve and evolve creative services workflow.
- Proactively assist in the support of other Creative Services groups as needed.
Other Responsibilities: Focus areas represent concentrations within the Creative Services team. An Associate Creative specialist is responsible for contributing to the objectives of each focus area at a level that is in alignment with the expectations of their key outcomes.
ENTERPRISE ENABLEMENT
- Support the leadership team to achieve operational excellence and measurable growth within the Creative Services capability, across the Butler/Till Enterprise.
- Improve the efficiency of the creative tech stack in a way that will positively impact the department, and day-to-day operations of the creative services team.
- Identify additional opportunities for current and future clients who would be a good fit for creative services, leading to smart, strategic growth for both the client and the agency.
- Interface with clients as needed, interview them to get to know their brand, and strategize with them to ensure their goals and objectives are being met.
- Function as a supporting role in building organic social media strategies and content calendars to reach the desired target audience and meet client goals and objectives.
DATA & OPTIMIZATION
- Utilize data to inform current and future creative service optimization and innovation strategies.
- Utilize tools to monitor the effectiveness of content and campaigns, yielding valuable insights regarding engagement, reach, and audience demographics.
- Utilize findings to develop data-driven recommendations for creative campaigns and strategy refinement.
- Report on performance and share findings to internal stakeholders, making recommendations for improvements and adjustments.
- Competitive analysis of creative solution services for existing and potential clients.
- Strategy and execution of paid social creative campaigns.
- Management of refunds and cancellations of paid social creative campaigns.
- Function as a supporting role in building organic social media strategies and content calendars to reach the desired target audience and meet client goals and objectives.
CREATIVE SOLUTIONS
- Provide creative solutions across core capabilities including copy writing, design, and video across various channels to support client goals and objectives.
- Strategize, conceptualization, direct and consult with internal marketing functions and external clients and/or partners.
- Align project resources and deliverables to create timely creative solutions that deliver measurable business results.
- Innovation of new, efficient processes to facilitate the scalable production of creative solutions, ensuring streamlined and effective workflows.
- Function as a supporting role in building organic social media strategies and content calendars to reach the desired target audience and meet client goals and objectives.
PROCUREMENT & ACTIVATION
- Serve as the stewards of operational excellence and innovation specifically tailored to a decentralized model.
- Combine creative strategy and corresponding solutions to deliver an effective content marketing solution.
- Organic social media strategies and content calendars to reach the desired target audience and meet client goals and objectives.
- Social media page, web page, and email content audits.
- Evaluate and improve webpage content for keyword optimization, copy length, and linking strategies.
REQUIRED QUALIFICATIONS
- 1+ years of creative design experience.
- Developing knowledge in graphic design or multimedia production, tools, software, editing, and creative principles needed in concept, creation, and production (Adobe Creative Suite, Canva, Sketch, Figma, etc.).
- 1+ years of design and writing with for a marketing function.
- Developing knowledge in data-driven decision-making that positively impact marketing campaign outcomes.
- Portfolio demonstrating specialized skill application in a professional setting.
- Ability to assist in the translation of conceptual ideas into tangible design solutions.
- Willingness to receive and incorporate feedback to refine work.
- Gather information and materials needed for design.
- Performs work under general supervision.
- Strong verbal, written, and communication skills.
- Strong grammatical knowledge; experience proofing and editing content.
- Proven track-record of attention-to-detail
- Developing multi-tasking and decision-making skills
- Developing strategic insight and analytical skills
- Professional demeanor
PREFERRED QUALIFICATIONS
- Agency experience
- Ability to use social media planning, scheduling & posting software.
- Experience using Hootsuite
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: working with teams and across the organization with ease?
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstances.
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
07Associate Social Media Specialist
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Associate Specialist, Social at Butler/Till executes paid social campaigns across the agency enterprise. They analyze campaign performance, are comfortable in quality assurance of social campaigns, and communicate effectively with internal teams. Additionally, they keep a strong pulse on industry news & trends. A successful Associate Specialist, Social should have the ability to not only execute social campaigns, but also provide support to senior level staff for escalated issues. This role leverages core competencies such as customer focus, collaboration, agility, results orientation, discipline, and proactivity to deliver continuous value and drive business outcomes in a fast-paced environment.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Activation: Supports senior team members in the process of building best-in-class tactical recommendations backed by data, aligned to client’s objectives and measurement requirements.
Key Responsibilities:
- Pacing: This role will pull, compile, and otherwise analyze and interpret the results of in-market campaigns, ensuring that they are spending and performing as expected.
- Learn to efficiently download / interpret / and action of multiple sets of campaigns, including different brands, different targeting strategies / different stages of the marketing funnel / different target audiences (both B2C and B2B).
- Optimizations: This role will recommend and/or implement changes to the settings within the buying platform to ensure all KPI’s for each client campaign meet or exceed pre-established benchmarks.
- Document changes / optimizations and learnings that feed strategic insights.
- Responsible for QA of social campaigns for a select set of clients with keen attention to detail
Key Outcome: Planning & Strategy: Supports senior team members across key aspects of campaign activation.
Key Responsibilities:
- Collaborate with Specialists and cross-functional teams to gather insights, offer recommendations and optimizations to exceed campaign benchmarks.
- Continuously analyze key performance metrics to measure effectiveness of campaign initiatives.
- Helps in developing partnerships, social strategies, and plans for new and existing clients.
- Supports Senior Staff in planning exercises which may include sending Requests for Proposals / Requests for Information, leveraging planning tools within platforms to estimate future costs / performance, and coordinating with new vendors to evaluate their features and capabilities.
Key Outcome: Communication and Collaboration: Supports the accurate stewardship of campaigns, ensuring all campaigns are running as expected, developing problem -solving skills as issues arise.
Key Responsibilities:
- Works closely with peers to ensure campaign management tasks are completed and executional best practices are followed. May include some training to achieve the Planning, Measurement & Reporting and Stewardship functions.
- Develop a vocal role in defining our approach and answering both client and internal cross-functional team questions and inquiry.
- Partner with Senior resources on thought leadership material (POVs, blog posts, white papers, speaking opportunities, etc.)
- Completes assigned tasks and actively responds to updates or questions within task management software (Wrike), collaboration tools (MS Teams, MS Outlook), and maintains organized records of optimizations.
Key Outcome: Measurement and Reporting: Channel Associates can work with senior team members in turning raw numbers into a meaningful story about campaign performance. They use these insights to make media performance better and help clients achieve their business goals.
Key Responsibilities:
- Work with senior team members in analyzing, reviewing, and reporting on the effectiveness of campaigns to maximize results.
- Effectively communicates and educates internal teams on performance nuances, citing team-driven optimizations and/or external factors that impact performance.
- Collaborates with the Specialists and Senior Specialists to identify new opportunities in the paid social space for current and existing clients based on an understanding of client objectives, goals and known barriers.
- Verifies the accuracy of analytics dashboards by QA’ing against platform data.
- May be asked to assist with troubleshooting of reporting and/or trafficking mapping and/or site tagging to assist with campaign measurement.
- Collaborates with channel peers to understand cross-channel dependencies and build synergistic strategies to further overall campaign performance.
REQUIRED QUALIFICATIONS
- EDUCATION – Bachelor’s degree in Marketing, Advertising, Communications, Business or equivalent work experience
- EXPERIENCE – 1+ years of professional experience in an office type environment, including familiarity and comfort with productivity tools such as MS Outlook, MS Word, MS Excel, etc..
- Proactive and curious attitude. Strong problem-solving skills.
- Comfortable operating in a fast-paced, deadline driven environment with rapidly changing priorities..
PREFERRED QUALIFICATIONS
- 1+ years of experience managing campaigns in the channel ecosystem. Experience with strategic planning and applied experience of bringing plans to execution. Proven track record in operating with a high-level of integrity, commitment, and enthusiasm to take on a challenging role with cross-functional commitments.
- Experience working in pharma marketing or in a highly regulated industry.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: Seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: Working with teams and across the organization with ease.
- OWNER AGILITY: Able to continuously learn and quickly adapt to changing circumstances.
- RESULTS DRIVEN: Accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
- PROACTIVITY: Takes initiative to explore what can be done to better their work, accounts, teamwork, process and communication.
08Associate Programmatic Trader
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
BUTLER/TILL’S VISION FOR THIS POSITION
The Associate Programmatic Trader is responsible for execution and stewardship of effective programmatic campaigns on behalf of a major, high-profile advertiser. This individual will have experience with campaign management, programmatic execution, and has hands-on experience in self-serve advertising platforms. Experience executing various campaign types including online display, video, and audio, in an agency environment is preferred.
This Associate Programmatic Specialist will have a firm grasp and ability to navigate intricacies of hyper targeted, complex campaigns as well as an understanding of basic digital metrics and calculations, media measurement, terminology, and how these impact delivery and performance. The nature of this role requires extreme attention to detail and above average data management skills, heavily leveraging Microsoft Excel, to ensure correct application of a large amount of campaign parameters.
ESSENTIAL FUNCTIONS
- Manage comprehensive set of tasks associated with programmatic campaign management including, but not limited to, campaign creation, QA, pacing/reporting, and general troubleshooting
- Responsible for performance of programmatic campaigns across various tactics including display, audio, and video.
- Execute all digital media plans while adhering to established budgets and timelines
- Leverage functions within Microsoft Excel (Pivot Tables, VLookups, Concatenates, and IF statements required)
- Perform ongoing delivery pacing checks and weekly/monthly/campaign wrap-up reporting
- Monitor spend and delivery of all campaigns in progress
- Optimize delivery towards objectives of the campaign with respect to pacing, bid management, audience analysis, placement analysis and performance
- Accurately processes and documents changes and learnings
- Develop the skills to gather and analyze performance data, articulating mid-level insights of campaign performance, and supporting analytics with reporting functions
- Develop, improve, and maintain positive relationships with digital media partner (platform) representatives
- Accountable for maintenance of process documentation ensuring it is kept up to date
- Actively learning and staying up to date on programmatic media tools, channels, applications, and strategies
- Support in answering questions or explaining campaign performance to internal client-facing teams
- May be asked to assist with evaluation of programmatic media partners, technology, and platforms
- May be asked to collaborate with internal teams and external partners to assist in negotiation and implementation of Private Marketplace (PMP) and Programmatic Guaranteed (PG) deals May be asked to help with invoicing, and reconciliation tasks, as well as resolving billing discrepancies as needed by collaborating across functional teams
- Demonstrate growing expertise by assisting senior resources in establishing teamwide programmatic media best practices, guidelines, objectives, and standards associated with programmatic campaigns
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- EDUCATION: Bachelor’s degree in Marketing, Advertising, Communications, Business, or equivalent work experience
- EXPERIENCE: 1+ years of experience managing campaigns in the digital marketing ecosystem
- Experience in hands on execution of advertising within biddable platforms (programmatic, paid search, paid social, media operations, ad operations, etc.).
- Experience involving heavy utilization of MS Excel (or similar tools) to manage large amounts of data with precision and accuracy.
- Proven track record in operating with a high-level of integrity, commitment, and enthusiasm to take on a challenging role with cross-functional commitments.
CORE COMPETENCIES
- CUSTOMER FOCUSED: seeking to understand client business challenges/needs and delivering continuous value to our clients
- EXTREMELY COLLABORATIVE: working with teams and across the organization with ease; viewed as a dependable team member
- COMMUNICATIVE: communicates clearly and effectively with all internal and external stakeholders; is a good listener, and receptive to the ideas of others
- HIGHLY AGILE: able to continuously learn and quickly adapt to changing circumstance without loss of productivity
- WORK QUALITY: building the skills necessary to develop different approaches to handle varying market conditions and client demands
- AUTONOMOUS: able to perform job functions with limited to moderate supervision while leveraging supervisor or experienced media colleagues when necessary
- CRITICAL THINKING: applies common sense understanding to carry out instructions with the ability to analyze and interpret facts and numerical data to inform actions
- ORGANIZATIONAL SKILLS: can set priorities and manage time well, self-motivated and has the desire and aptitude to learn quickly while effectively multi-tasking
09Recruiting Specialist
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
We are seeking a highly motivated Recruiting Specialist to join our dynamic talent team. The Recruiting Specialist will play a critical role in attracting and hiring top talent to support our agency and help drive the growth of our business. In addition to recruiting, the Recruiting Specialist will support onboarding, offboarding, and talent initiatives. A successful Recruiting Specialist should have the ability to handle moderately complex issues and problems while leaning on the support of senior level staff for more complex issues.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Proactively source and recruit qualified talent to fill approved open roles and meet agency performance metrics (KPIs).
Key Responsibilities:
- Conduct full cycle recruiting – sourcing, direct recruiting, and engage with partners/college for pipelining purposes.
- Conduct phone screens and in-person interviews to assess candidate fit and qualifications.
- Proactively manage the candidate’s experience throughout the hiring process, ensuring a positive and professional impression of the company.
- Collaborate with Talent Business Partners to understand the agency’s long-term talent needs and align recruitment strategies accordingly.
- Utilize social media, job boards, and other recruitment channels to identify and engage with potential candidates.
- Uphold and strengthen inclusion & diversity hiring practices to attract diverse internal and external candidate pipelines.
- Partner with the Talent Team to understand and accurately represent compensation practices.
- Monitor progress of requisitions from approval to close and communicate in a timely manner with stakeholders.
Key Outcome: Collaboration with internal partners to ensure seamless coordination between the talent team and various departments.
Key Responsibilities:
- Assist?with new hire orientation preparation and take ownership of completing new hire paperwork, accurately entering all required employee data into the HCM system, including personal and employment information.
- Facilitating the offboarding process and takes ownership of coordination of all necessary paperwork, documentation, and accurately filing offboarding paperwork.
- Hold 45 day connects with new hires, track and analyze onboarding feedback to enhance processes and continuously improve the new hire experience.
Key Outcome: Support the development of key talent initiatives aligned with our business’s people strategy.
Key Responsibilities:
- Support the talent business partners in developing role profiles by conducting research and benchmarking, ensuring compliance alignment, and maintain a centralized role profile database to ensure consistency and accessibility across departments.
- Assist with planning and coordinating leadership development programs, including workshops, seminars, and training sessions.
- Support the design and implementation of employee recognition programs to celebrate milestones, achievements, and contributions, coordinating initiatives such as employee of the month, anniversaries, and peer-nominated awards, while gathering feedback to enhance engagement and tailor programs to employee preferences and organizational culture.
- Conduct research on industry trends and best practices in support of the key talent initiatives.
- Participate in special projects related to continued process improvements on the talent team.
Other Responsibilities:
- Willingness to undertake additional duties and responsibilities beyond the scope of the primary role, as assigned by the supervisor or management, to contribute to the overall success of the team and organization.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field
- 2+ years or proven track record of successfully sourcing and recruiting high-quality candidates.
- Demonstrated ability to create and drive efficient and effective candidate generation strategies.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with hiring managers and candidates both virtually and in person.
- Knowledge of basic employment law and best practices in talent acquisition.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in an applicant tracking system (ATS) and other recruiting technologies.
- Must be a self-starter, well organized, have excellent time management and meet deadlines.
PREFERRED QUALIFICATIONS
- 1+ years of experience recruiting for technical roles
- 1+ years of experience advising hiring managers on the labor market
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
- COLLABORATIVE: working with teams and across the organization with ease
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
10Associate Operations Media Specialist
The Associate Media Operations Specialist (AMOS) plays an essential role in ensuring that all placement types, details, timeframes, budgets, and sizes are properly and accurately implemented based upon client approvals. The AMOS is responsible for the functional tasks associated with trafficking and general campaign stewardship. A successful AMOS should have the growing ability to handle reasonably complex issues and problems while leaning on the support of senior level staff for more complex issues. This individual should be comfortable in a continuous learning environment.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Efficient, accurate and optimized delivery of advertisements across various channels and platforms.
Key Responsibilities:
- Following agency SOPs, manage a comprehensive set of tasks associated with creative and traffic communication and distribution. Including but not limited to:
- Confirming campaign creative, rotations, and distributing assets to vendor partners
- Generating accurate tracking parameters for all campaigns that align with agency metadata standards.
- Trafficking within the ad server inclusive of uploading creative assets.
- Generation, distribution and collection of confirmed traffic instructions for traditional vendors
- Learn and understand brand safety guidelines and how to implement them on campaigns.
Key Outcome: Reliable and accurate campaign execution and data transmission across the enterprise
Key Responsibilities:
- Lead QA of campaign trafficking, inclusive of correct campaign properties, event tags, defaults, placement details, creatives, etc. with the assistance of media ops, channel and analytics team members.
- Assist with validation of creative files from agencies, ensuring HTML functionality. When scoped, assist with proofreading of creative files from agencies, ensuring accuracy in spelling, industry & vertical terminology, branding, geo, strategy, targeting and more.
- Maintain accurate documentation of all QA, health checks and testing responsibilities to ensure accuracy and timeliness.
- Obtain/review proof of performance/screenshots.
- Maintain a common tech platform with internal teams to communicate status of all job responsibilities, ensuring tasks are updated on a regular basis (Wrike)
- Work closely with internal teams for streamlined handoff of information and quality output.
- Communicate with partners as needed to confirm handoff of materials and rectify errors.
- Uphold internal processes by using mandatory naming conventions, filling out required templates, and filing and organizing documents properly for all team members to access.
Key Outcome: Career growth in the Media Operations department
Key Responsibilities:
- Bring forth ideas for process automation, optimization, and efficiency.
- Develop advanced skill sets in areas such as Excel, brand safety, and ad serving platforms.
- Begin foundational learning of site tagging and measurement.
- Seek opportunities to acquire additional work and learn new skills that are relevant to the work.
Other Responsibilities:
- Proactively support and participate in agency improvement initiatives.
- Support other teams as time permits.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Communications, Advertising, Public Relations, Marketing, Information Technology, or 1+ years of experience in a related field.
- Computer literacy to include intermediate proficiency with Microsoft Office Suite of Products (Word, Excel, PowerPoint)
- Demonstrate a sense of urgency to obtain results, meet deadlines, and take accountability for outputs.
- Must be detail oriented, have the ability to multi-task and possess strong organizational, communication, computer and office procedure skills – while displaying the willingness to learn and the initiative to continually develop new skill sets.
- Demonstrate the ability to understand and execute instructions provided in written, oral, or diagrammatic formats
PREFERRED QUALIFICATIONS
- Advanced Microsoft Excel skills
- Exposure to ad campaign management; ad trafficking, campaign setup, monitoring, and optimization
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: working with teams and across the organization with ease.
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance.
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.
11Integrated Planner
As an Integrated Planner, you are an integral piece to supporting and stewarding the recommended strategic plan(s) for our clients, working in partnership with your Planning cohort, the Account team, and the Channel Activation teams. You will be responsible for understanding our clients’ business goals, objectives, and campaign strategy to enable pull-through of that strategy in appointed initiatives and/or tactics. Throughout the course of a campaign, you will monitor performance against metrics to fuel optimizations driving KPI performance.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Articulation of strategic, insightful communications approach and media strategy to deliver on client goals
Key Responsibilities:
- Support briefing of channel activation team(s) on strategic objectives to guide execution
- Clearly document plan nuances, changes or client requests to the channel activation team(s) to guide execution
- Maintain consistent knowledge of landscape evolution, leveraging insight to fortify plan recommendations
- Participate in client calls and collaborate with your Integrated Planning team on next steps
Key Outcome: Continued elevation of campaign insights and optimizations tied to business outcomes
Key Responsibilities:
- Monitor performance of campaigns towards client metrics and KPIs, noting how each channel is tracking towards holistic goals
- Engage channel activation team in opportunities to improve performance against client metrics and KPIs
- Recommend cross-channel campaign optimizations to improve performance, partnering with the Supervisor and/or Manager as needed
Key Outcome: Cross-functional collaboration and strategic alignment
Key Responsibilities:
- Collaborate with cross-functional teams to develop strategic work that meets client objectives
- Understand cross-functional workflow processes & coordinate with teams to progress project
Other Responsibilities:
- Ask discovery questions to deepen understanding of client and business challenges, marketplace opportunities, and audience research – approach new projects with curiosity and proactivity
- Build autonomy in pulling syndicated research to tell stories about the clients’ audience, competitive landscape, and marketplace trends that will ultimately impact campaign strategy and tactical approach
REQUIRED QUALIFICATIONS
- Degree in Communication, Media, Marketing, Public Relations, or a related field
- 2+ years’ experience in Integrated Planning or another strategic facing role in marketing, advertising, media, and communications
- Excellent written and verbal communication skills, with an eye for detail
- Demonstrated analytical and problem-solving skills
- Intermediate use of Microsoft Office products, including Word, Excel and PowerPoint
PREFERRED QUALIFICATIONS
- Experience working in an agency setting.
- Demonstrated ability to manage complex projects, working with and delegating to other teams, as required
- Knowledge and past experience using Microsoft PowerBI, project management software, media buying/planning software, and syndicated research tools
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients?
- COLLABORATIVE: working with teams and across the organization with ease?
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance?
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments?
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
12Payroll & Benefits Specialist
As a Payroll & Benefits Specialist, you will be responsible for accurately processing payroll, managing the full range of employee benefits and leave administration, all while maintaining professionalism and confidentiality, and ensuring compliance with relevant regulations and company policies. Effective communication with employees and managers is integral to the position and involves disseminating information and providing clear guidance. A successful Payroll & Benefits Specialist should have the ability to handle moderately complex issues and problems while leaning on the support of senior level staff for more complex issues.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Ensure accurate and timely payroll processing in full compliance with company policies and applicable regulations.
Key Responsibilities:
- Accurately process payrolls for all employees on time, including regular wages, overtime, bonuses, taxes, and deductions.
- Review and validate timesheets, attendance records, and other documents for accuracy.
- Serve as the primary contact for payroll-related information, collaborating with internal partners to gather data, resolve discrepancies, maintain accurate records, analyze payroll data, and conduct regular audits before final submission.
- Address employee payroll inquiries, create educational resources to promote self-service, and ensure adherence to company payroll policies.
- Work with external payroll providers or vendors to ensure data accuracy and timely delivery of services, handling any issues or escalations.
- Proactively monitor and interpret evolving payroll regulations, ensuring full compliance while mitigating risks and maintaining operational integrity.
- Contribute to payroll policy updates and participate in related projects, system upgrades, and process improvements.
- Handle unemployment requests, employment verifications, and government withholding mandates promptly, involving internal partners when necessary.
Key Outcome: Seamless benefits administration that ensures accuracy, compliance, and positive employee experiences.
Key Responsibilities:
- Administer employee benefits, ensuring accuracy and compliance with laws and regulations.
- Manage relationships with benefits vendors, including insurance providers, retirement plan administrators, and third-party administrators. Reconcile claims and reimbursements.
- Coordinate and execute open enrollment, including communications, vendor coordination, employee meetings, and ensuring accurate enrollment data.
- Act as a point of contact for employee benefits questions and issues, providing guidance and resolving escalated inquiries.
- Perform regular audits of benefits data, identifying and correcting discrepancies.
- Contribute benefits strategies to enhance the organization’s benefits offerings, considering industry trends and budget considerations.
- Stay informed on federal, multi-state (e.g., ERISA, DOL, IRS, ACA, NYS PFL, HIPAA), and local regulations to ensure compliance.
- Work closely with internal partners and other stakeholders to align benefits programs with business processes.
Key Outcome: Effective and compliant management of employee leave programs.
Key Responsibilities:
- Administer all employee leave programs, including paid time off, sick leave, personal leave, and parental leave, in line with company policies and legal requirements.
- Accurately track, document, audit, and report employee leave balances, taking corrective actions as needed to maintain up-to-date records.
- Collaborate with internal partners to streamline leave approval processes and ensure timely adjustments to employee pay when leave is taken.
- Stay informed on changes to leave laws and regularly update company policies to ensure compliance and alignment with best practices.
- Handle leave-related matters with confidentiality and sensitivity, providing employees with clear guidance on policies and procedures to ensure understanding and transparency.
Key Outcome: Provide comprehensive support to the Talent Team through effective employee communications, HCM system maintenance, and seamless management of employee lifecycle processes.
Key Responsibilities:
- Develop in-depth expertise in the HCM system and serve as a subject matter expert (SME) to provide comprehensive support to employees.
- Manage HR Actions, such as new hires, promotions, transfers, job title changes, and salary adjustments, by updating HCM records accurately and promptly reflecting changes in employment status or job details.
- Execute the timely and accurate processing of employee terminations in the HCM system and prepare exit packages to ensure compliance with company policies and legal requirements.
- Provide communications and training to HR staff, employees, managers, and employees on payroll, benefits, or leave related topics, including new program offerings, changes in regulations, and best practices.
- Leverage technology solutions to streamline payroll, benefits and leave-related processes for increased efficiency.
Other Responsibilities:
- Uphold strict confidentiality and data privacy standards when handling employee information, adhering to company policies and regulatory requirements to safeguard sensitive payroll data from unauthorized access or disclosure.
- Willingness to undertake additional duties and responsibilities beyond the scope of the primary role, as assigned by the supervisor or management, to contribute to the overall success of the team and organization.
- Participate in special projects related to payroll, benefits, and leave administration as assigned.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in human resources, accounting, business, finance, or related field.
- 2+ years proven experience in payroll processing, benefits and leave administration.
- Knowledge of federal and state regulations governing payroll, employee taxes, and benefits.
- Detail-oriented, with a commitment to accuracy and compliance and ability to critically evaluate.
- Exceptional analytical, mathematical and calculation skills.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work independently and on tight deadlines.
- Excellent written and verbal communication skills.
- Strong collaboration skills and ability to work with a team.
- Experience with HRIS/benefits administration software and platforms.
- Knowledge of payroll, garnishments, and benefits distribution.
- Strong multitasking abilities.
- Good research and problem-solving skills.
PREFERRED QUALIFICATIONS
- Intermediate knowledge of Excel.
- Experience with Paylocity and UKG Ready.
- Relevant certifications: FPC, CPP, CEBS, PHR, SPHR, etc.
CORE COMPETENCIES
- CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients.
- COLLABORATIVE: working with teams and across the organization with ease.
- OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstances.
- RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
- DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.
Butler/Till is an Equal Opportunity Employer. We do not discriminate against qualified applicants based upon any protected group status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital status, military or veteran status, sexual orientation, physical or mental disability or medical condition as defined by applicable equal opportunity laws.
Butler/Till offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.